Self Service : Faster and Cost-effective

ALR stands for Annual License Renewal, 1year of software validity extension. When you subscribe for the mrakaf's ALR plan, you are entitled to services such as Assure Care, which is a 24x7 support centre via call and Chat, on usage queries and training issues and so on. You are also entitled to the regular and periodic maintenance updates released by mrakaf.

You can pay for ALR through online payment, transfer fund through IBFT and Cheque deposit

Online Payment:

It is very simple and you can complete the process within a minute. Just go to in pricing and pay your amount through your debit/credit card but make sure your international transction is active.

Transfer funds through IBFT

- Customer can transfer the ALR amount to our mrakaf bank account and share the payment details with chat support team

Cheque Deposit

- Customer can deposit the cheque(in favour of Mrakaf) in the nearest mentioned banks for ALR payment

After depositing the cheque into mrakaf bank account, So share the payment details with chat support.

You can reach Assure support by raising a support Ticket from call, Chat with our Assure Care agents from WhatsApp, directly from your mrakaf product or from mrakaf website directly.
Live Chat

Once mrakaf CRM system is updated with the payment history. mrakaf HO will issue an automated receipt within 3 days of the payment realized. Please do not make cash payments and you can download the Invoice copy from your email (Registered Email).

You can escalate the ticket raised in ERP by you

Please visit mrakaf Policy to learn more about the policies.

While ALR can be purchased anytime, it is advisable to purchase / renew your ALR atleast 10-15 days before the expiry of your ALR period. Please note software will stop working if the ALR is not renewed on time.

You can directly renew from mrakaf Admin Access
In case, you have any queries or if you want to switch to a different ALR plan, contact mrakaf via Chat. Mode of payment: Online Payment through mrakaf store(Debit Card, Credit Card), IBFT Cheque(in favour of Mrakaf.)

Yes, ALR is mandatory.

mrakaf does not have a per-visit support and maintenance plan. Select any of  our ALR plans with respect to your support and maintenance needs.

Please note that software doesn't require any preventive maintenance. Software requires break fix, maintenance updates, clarifications on doubts and usage issues. All these can be supported by customer themselves by following our self-help videos and guidelines or with remote support unless a direct onsite visit is required to resolve the issue.  mrakaf support team will be not be providing such onsite visits.

mrakaf support is taking responsibility to resolve all mrakaf related issues. Customers need not to worry for the medium of solution given, It might be through the self-help videos, guidelines, remote connection or any other way

No. ALR covers issues applicable to mrakaf's software applications only.

Yes. It is available only in the mrakaf's Premium support plan. You are entitled to 1 day onsite support service. During this visit, mrakaf consultant will brief you on the new features of the product to let you know about the current trends, security features, etc..,

Your mrakaf product software has the ALR expiry date listed in the Main screen (Top left side) or in the settings menu (Settings->Package Subscription).

Annual License Renewal will include telephone and remote support as well as training.

Providing services involve costs for every company. So, if someone is serious about providing service, they must charge for it. While software license can be given FREE, services cannot be given free at all. As you know, mrakaf has invested on the 24x7 Support and a world-class CRM tool to effectively manage customer support. mrakaf has also invested on providing self-help materials via Videos, guidelines, Kbase, Help documents and trained our staff. To avail continued and assured services, you need to pay for the plan required to run your business. Well established business software companies like SAP, Sage, Intuit charge 22% ALR

You will be experiencing improved quality with mrakaf solutions and also with the Assure Care services. In order to have predictable service and sustainable business where mrakaf can guarantee high quality product updates and assured services, on-time Annual License Renewal is mandatory to renew software license validity and extend it for year.

Based on the purchased license by the customers, we are charging for ALR. If client ALR is not paid, you have to pay for the client ALR when you are in the need of using the extra client.

If you did not pay the ALR amount within the expiry date, our new support policy is applicable which means that you have to pay the ALR charges from day one.

If you need our support with respect to outlet, we have to solve the issues in separate outlet and not in the same place. And we can't give discounts.